FAQ

Commonly asked questions

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27 articles in this collection
Written by Michael and Ryan Felgate

What is Arc Analytics?

Arc Analytics shares Google Analytics reports with your Slack team
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Written by Ryan Felgate
Updated over a week ago

Is Arc Analytics GDPR compliant?

Learn about our GDPR compliance
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Written by Ryan Felgate
Updated over a week ago

How do I delete my user and team accounts?

Learn how to completely remove all your data from Arc Analytics
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Written by Michael
Updated over a week ago

How do I install Arc Analytics?

Use the Add to Slack button to install Arc Analytics into Slack
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Written by Ryan Felgate
Updated over a week ago

Can I add multiple Slack channels?

You can send different reports to different Slack channels
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Written by Ryan Felgate
Updated over a week ago

Can I add multiple Google Analytics accounts?

You can create reports from multiple Google Analytics accounts
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Written by Ryan Felgate
Updated over a week ago

What type of Slack channels are supported?

We support all types of Slack channels, including public, private, and shared
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Written by Ryan Felgate
Updated over a week ago

Can my team access my Arc Analytics account?

Anyone on your Slack team manage reports and billing
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Written by Ryan Felgate
Updated over a week ago

When are Google Analytics reports sent to Slack?

At 9:00 am local time or your chosen custom time
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Written by Michael
Updated over a week ago

What is audience and behaviour performance?

Audience and behaviour are categories for Google Analytics metrics and dimensions
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Written by Ryan Felgate
Updated over a week ago

How does Arc Analytics determine if my site is doing better or worse?

We use a weight-average of your behaviour and engagement performance
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Written by Ryan Felgate
Updated over a week ago

What's the difference between behaviour and engagement?

Behaviour and engagement are interchangeable words
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Written by Ryan Felgate
Updated over a week ago

What Google Analytics metrics are supported?

We support every type of metric everything except custom metrics
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Written by Michael
Updated over a week ago

What are Alerts?

Alerts are notifications that are sent once a day when yesterday's traffic spikes or dips
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Written by Ryan Felgate
Updated over a week ago

What does "people" mean in my report?

People are Google Analytics' unique users
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Written by Ryan Felgate
Updated over a week ago

What are insights, interactive, and raw data reports?

These are legacy reports that will be removed in the future
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Written by Ryan Felgate
Updated over a week ago

Does Arc Analytics read my Slack messages?

No, we respect your Slack and Google Analytics data privacy
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Written by Ryan Felgate
Updated over a week ago

How is my personal information kept safe?

Check out our Privacy Policy to learn how we keep your information safe
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Written by Ryan Felgate
Updated over a week ago

How does pricing work?

You get unlimited report, alerts,Slack channels, and users for a specific Google View.
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Written by Ryan Felgate
Updated over a week ago

Is there a discount for non-profit and education organizations?

Yes, please email us for a discount!
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Written by Ryan Felgate
Updated over a week ago

When does the beta end?

We are live! The beta ended August 3, 2016
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Written by Ryan Felgate
Updated over a week ago

Who is Union Code?

We are the tiny software company behind Arc Analytics
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Written by Ryan Felgate
Updated over a week ago

Where can I ask a question?

We respond through Email, Intercom support, or Slack feedback
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Written by Ryan Felgate
Updated over a week ago

Where can I request a feature?

We'd love to hear your feature request!
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Written by Ryan Felgate
Updated over a week ago

Where can I report an issue?

We love closing issues!
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Written by Ryan Felgate
Updated over a week ago

How do I send feedback about Arc Analytics?

We respond through Email, Intercom support, or Slack feedback
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Written by Ryan Felgate
Updated over a week ago

Contact us

How to reach out and say "Hi!" 👋
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Written by Michael
Updated over a week ago