Arc Analytics | Help

FAQ

Commonly asked questions

27 articles in this collection
Written by Ryan Felgate and Michael

What is Arc Analytics?

Arc Analytics shares Google Analytics reports with your Slack team

Written by Ryan Felgate
Updated over a week ago

Is Arc Analytics GDPR compliant?

Learn about our GDPR compliance

Written by Ryan Felgate
Updated over a week ago

How do I delete my user and team accounts?

Learn how to completely remove all your data from Arc Analytics

Written by Michael
Updated over a week ago

How do I install Arc Analytics?

Use the Add to Slack button to install Arc Analytics into Slack

Written by Ryan Felgate
Updated over a week ago

Can I add multiple Slack channels?

You can send different reports to different Slack channels

Written by Ryan Felgate
Updated over a week ago

Can I add multiple Google Analytics accounts?

You can create reports from multiple Google Analytics accounts

Written by Ryan Felgate
Updated over a week ago

What type of Slack channels are supported?

We support all types of Slack channels, including public, private, and shared

Written by Ryan Felgate
Updated over a week ago

Can my team access my Arc Analytics account?

Anyone on your Slack team manage reports and billing

Written by Ryan Felgate
Updated over a week ago

When are Google Analytics reports sent to Slack?

At 9:00 am local time or your chosen custom time

Written by Michael
Updated over a week ago

What is audience and behaviour performance?

Audience and behaviour are categories for Google Analytics metrics and dimensions

Written by Ryan Felgate
Updated over a week ago

How does Arc Analytics determine if my site is doing better or worse?

We use a weight-average of your behaviour and engagement performance

Written by Ryan Felgate
Updated over a week ago

What's the difference between behaviour and engagement?

Behaviour and engagement are interchangeable words

Written by Ryan Felgate
Updated over a week ago

What Google Analytics metrics are supported?

We support every type of metric everything except custom metrics

Written by Michael
Updated over a week ago

What are Alerts?

Alerts are notifications that are sent once a day when yesterday's traffic spikes or dips

Written by Ryan Felgate
Updated over a week ago

What does "people" mean in my report?

People are Google Analytics' unique users

Written by Ryan Felgate
Updated over a week ago

What are insights, interactive, and raw data reports?

These are legacy reports that will be removed in the future

Written by Ryan Felgate
Updated over a week ago

Does Arc Analytics read my Slack messages?

No, we respect your Slack and Google Analytics data privacy

Written by Ryan Felgate
Updated over a week ago

How is my personal information kept safe?

Check out our Privacy Policy to learn how we keep your information safe

Written by Ryan Felgate
Updated over a week ago

How does pricing work?

You get unlimited report, alerts,Slack channels, and users for a specific Google View.

Written by Ryan Felgate
Updated over a week ago

Is there a discount for non-profit and education organizations?

Yes, please email us for a discount!

Written by Ryan Felgate
Updated over a week ago

When does the beta end?

We are live! The beta ended August 3, 2016

Written by Ryan Felgate
Updated over a week ago

Who is Union Code?

We are the tiny software company behind Arc Analytics

Written by Ryan Felgate
Updated over a week ago

Where can I ask a question?

We respond through Email, Intercom support, or Slack feedback

Written by Ryan Felgate
Updated over a week ago

Where can I request a feature?

We'd love to hear your feature request!

Written by Ryan Felgate
Updated over a week ago

Where can I report an issue?

We love closing issues!

Written by Ryan Felgate
Updated over a week ago

How do I send feedback about Arc Analytics?

We respond through Email, Intercom support, or Slack feedback

Written by Ryan Felgate
Updated over a week ago

Contact us

How to reach out and say "Hi!" 👋

Written by Michael
Updated over a week ago