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FAQ
Commonly asked questions
27 articles in this collection
Written by
Michael
and
Ryan Felgate
What is Arc Analytics?
Arc Analytics shares Google Analytics reports with your Slack team
Written by
Ryan Felgate
Updated over a week ago
Is Arc Analytics GDPR compliant?
Learn about our GDPR compliance
Written by
Ryan Felgate
Updated over a week ago
How do I delete my user and team accounts?
Learn how to completely remove all your data from Arc Analytics
Written by
Michael
Updated over a week ago
How do I install Arc Analytics?
Use the Add to Slack button to install Arc Analytics into Slack
Written by
Ryan Felgate
Updated over a week ago
Can I add multiple Slack channels?
You can send different reports to different Slack channels
Written by
Ryan Felgate
Updated over a week ago
Can I add multiple Google Analytics accounts?
You can create reports from multiple Google Analytics accounts
Written by
Ryan Felgate
Updated over a week ago
What type of Slack channels are supported?
We support all types of Slack channels, including public, private, and shared
Written by
Ryan Felgate
Updated over a week ago
Can my team access my Arc Analytics account?
Anyone on your Slack team manage reports and billing
Written by
Ryan Felgate
Updated over a week ago
When are Google Analytics reports sent to Slack?
At 9:00 am local time or your chosen custom time
Written by
Michael
Updated over a week ago
What is audience and behaviour performance?
Audience and behaviour are categories for Google Analytics metrics and dimensions
Written by
Ryan Felgate
Updated over a week ago
How does Arc Analytics determine if my site is doing better or worse?
We use a weight-average of your behaviour and engagement performance
Written by
Ryan Felgate
Updated over a week ago
What's the difference between behaviour and engagement?
Behaviour and engagement are interchangeable words
Written by
Ryan Felgate
Updated over a week ago
What Google Analytics metrics are supported?
We support every type of metric everything except custom metrics
Written by
Michael
Updated over a week ago
What are Alerts?
Alerts are notifications that are sent once a day when yesterday's traffic spikes or dips
Written by
Ryan Felgate
Updated over a week ago
What does "people" mean in my report?
People are Google Analytics' unique users
Written by
Ryan Felgate
Updated over a week ago
What are insights, interactive, and raw data reports?
These are legacy reports that will be removed in the future
Written by
Ryan Felgate
Updated over a week ago
Does Arc Analytics read my Slack messages?
No, we respect your Slack and Google Analytics data privacy
Written by
Ryan Felgate
Updated over a week ago
How is my personal information kept safe?
Check out our Privacy Policy to learn how we keep your information safe
Written by
Ryan Felgate
Updated over a week ago
How does pricing work?
You get unlimited report, alerts,Slack channels, and users for a specific Google View.
Written by
Ryan Felgate
Updated over a week ago
Is there a discount for non-profit and education organizations?
Yes, please email us for a discount!
Written by
Ryan Felgate
Updated over a week ago
When does the beta end?
We are live! The beta ended August 3, 2016
Written by
Ryan Felgate
Updated over a week ago
Who is Union Code?
We are the tiny software company behind Arc Analytics
Written by
Ryan Felgate
Updated over a week ago
Where can I ask a question?
We respond through Email, Intercom support, or Slack feedback
Written by
Ryan Felgate
Updated over a week ago
Where can I request a feature?
We'd love to hear your feature request!
Written by
Ryan Felgate
Updated over a week ago
Where can I report an issue?
We love closing issues!
Written by
Ryan Felgate
Updated over a week ago
How do I send feedback about Arc Analytics?
We respond through Email, Intercom support, or Slack feedback
Written by
Ryan Felgate
Updated over a week ago
Contact us
How to reach out and say "Hi!" 👋
Written by
Michael
Updated over a week ago